Last updated: July 2026
AuroPet (“we”, “our”, “us”) operates the official website: https://auropetofficial.com.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place orders, or contact us. By using our site, you agree to the practices described below.
1. Information We Collect
Information you provide to us
- Order information: When you make a purchase, we collect your name, email address, billing/shipping address, phone number, and payment details to process and fulfill your order.
- Account information: If you create an account, we store your name, email and address for faster checkout and order management.
- Contact information: When you email us or submit support requests, we collect your name, email and message content to reply to you.
Information we collect automatically
- Device and browsing data: your IP address, browser type, operating system, referring site, and pages visited, used to improve site performance and security.
- Cookies and similar tracking technologies to remember your cart, preferences and login state.
Media & user-uploaded content
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
2. How We Use Your Information
- To process, ship and track your orders, and send order confirmations and updates.
- To provide customer support and respond to your inquiries.
- To send occasional product updates, promotions and care tips via email (you may unsubscribe at any time).
- To prevent fraud, secure our website, and comply with legal obligations.
- To analyze site usage and improve our products, services and user experience.
3. Who We Share Your Data With
We do not sell your personal information. We only share data with trusted third parties necessary to operate our store:
- Payment processors (PayPal, Stripe etc.): to securely process payments. Payment data is handled directly by the processor and is not stored on our servers.
- Logistics & fulfillment partners: to arrange and deliver your orders.
- Hosting & technical service providers: to maintain website security and performance.
- Anti-spam & fraud detection services: to protect the site from malicious activity.
- If you request a password reset, your IP address will be included in the reset email.
- We may also disclose data if required by law, court order, or to protect our rights and property.
4. Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
5. Embedded Content From Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
6. How Long We Retain Your Data
- If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
- Order records are retained for at least 7 years for accounting, tax and after-sales purposes.
- For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
7. Your Rights Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
To exercise these rights, contact us at info@auropetofficial.com. We will respond to all valid requests within 30 days.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@auropetofficial.com
Operated by: YIWU WEIYU TRADING COMPANY